Disclaimer: The fulfillment of orders and product delivery is entirely managed by a third party(AJIVIKA MART). American India Foundation, as a non-governmental organization, does not levy any fees on sellers. Its operations are sustained through funding provided by donors to American India Foundation. All intellectual property rights associated with this endeavor belong to American India Foundation.
1. Overview
We at Inclusive Buyers strive to provide a satisfactory shopping experience for our customers. This Return and Exchange Policy outlines the terms and conditions regarding returns and exchanges of products purchased on our platform.
2. Eligibility for Returns and Exchanges
- Return Eligibility: To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging with the label and tags, if any, intact.
- Exchange Eligibility: Products may be eligible for exchange if they are defective, or damaged, or if there is an error in the order. Please make sure to make a video of your product unboxing to facilitate the return/exchange process of damaged products.
3. Timeframe for Returns and Exchanges
- Return Period: Customers have [7] days from the date of delivery to initiate a return.
- Exchange Period: Customers must notify us within [7] days of receiving the product to request an exchange.
4. Non-returnable and Non-exchangeable Items
Certain items are Non-returnable and Non-exchangeable, including:
- Items marked as final sale.
- Customized or personalized products.
- Perishable goods.
- Gift cards.
5. Return and Exchange Process
- Initiation: To initiate a return or exchange, customers must contact our customer support team at support@inclusivebuyers.in within the specified timeframe[1] with your order ID in the subject line. Eg. Order 1142 – Return Request
- Authorization: Our customer support team will provide instructions and issue a Return Merchandise Authorization (RMA) if the return or exchange is approved.
- Packaging: Customers are responsible for securely packaging the item, including the RMA, and shipping it back to the designated address.
- Inspection and Processing: Upon receiving the returned item, we will inspect it for eligibility. Once approved, refunds or exchanges will be processed within [30] days.
6. Refunds
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Partial Refunds: In some cases, a partial refund may be issued based on the condition of the returned item.
7. Shipping Costs
- Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part.
- Return Shipping: Customers are responsible for return shipping costs unless otherwise specified.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately, and we will arrange for a replacement or refund.
9. Contact Us
If you have any questions or concerns about our Return and Exchange Policy, please contact us at support@inclusivebuyers.in.